Analytics & Sentiment
MySA reads each call and tags the customer's mood — positive, neutral, or negative — alongside an AI summary and action items. See the breakdown at a glance, listen to any call from the row it is on, and download the whole range as a CSV.
Customer sentiment
128 calls64%
Positive
22%
Neutral
14%
Negative
How to set it up
- 1
Every call is summarised
An AI summary and action items are generated automatically.
- 2
Sentiment is tagged
Each call is marked 😊 positive · 😐 neutral · 😞 negative.
- 3
Follow-ups flagged
Calls that need a human are surfaced so nothing slips.
- 4
One report for every call
The Detailed Report puts every call you placed or answered in one table — filter by date, by inbound or outbound, by campaign, or search a mobile number. Play the recording from the row itself instead of opening each call.
- 5
Export to CSV
Download the whole filtered range in one tap — the same filters you set on screen, not just the page in front of you.
Go deeper in the docs
Every screen, setting and limit, in the documentation.
From the blog
All articlesHear it on your own phone before a customer does
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