AI Inbound Call Answering on Your Business Number
Inbound calling lets the AI pick up when a customer rings a number you own in MySA Business. It answers from the Business Details category you choose, in the caller's language, and can book an appointment, promise and place a callback, read live data from your systems, or hand the call to a person on your team.
Outbound call · +91 98765 43210
● Connected · AI handling
- 1Customer rings your number
- 2AI answers from Business Details
- 3Books, answers or looks up live data
- 4Transfers to a person if asked
- 5Recording, summary and lead
What AI inbound answering is
Most of MySA Business is about the AI calling your customers. Inbound is the other direction: a customer rings your business number and the AI picks up. It answers from the Business Details category you choose, exactly as it does on outgoing calls, so it can quote prices, share timings and answer the questions that fill a receptionist's day. You switch inbound on per number, so one number can be answered by the AI while another stays with your staff.
What you need
- A number of your own. Inbound works on numbers you buy in MySA Business; the Inbound page appears under Phone system once your workspace holds one. See Numbers and caller ID.
- Your Live workspace. Inbound works in Live only.
- At least one live Business Details category for the AI to answer from.
- Wallet balance. Inbound calls are charged like any other call; if the balance is empty, the call is not answered.
Set up a number in minutes
Open Phone system → Inbound, choose the number and fill in the brief: the Business Details category, the AI instructions for these calls (up to 5,000 characters, or a saved purpose), the language, a maximum call length that caps what one call can cost, and two conversation settings: whether to stick to the chosen language or follow the caller, and whether to call customers back when they ask. Press Switch on. There is no campaign behind an incoming call, so these settings are the whole brief. You can edit them any time without interrupting a number that is already answering, and switch off while keeping the settings.
Appointments and callbacks on inbound calls
With Appointments set up for your seats, services and hours, the AI can check free times and book a slot during the call, and the customer gets a WhatsApp confirmation. With call customers back when they ask on, a caller who asks to be rung back gets that call placed automatically, charged as a normal outgoing call; leave it off and the AI will not promise one.
Live data from your own APIs
Attach the APIs you registered under Integrations → My APIs to the number, and the AI can answer what changes daily: today's rate, an order status, whether a repair is ready. See Custom APIs.
Transfer to a person
Tick Use on inbound calls under Call transfer and a caller who asks for a person, or whose call matches the rule you wrote, is handed to your support number: the AI briefs your colleague first, in the language you choose, and then connects the two. The transfer minutes are billed separately at the transfer rate shown in your workspace.
Hours, DND and reporting
Inbound is not blocked by default; DND can stop the AI answering during your quiet hours if you prefer. Every inbound call appears in Call logs and the Detailed Report with a direction filter, with its recording, transcript, summary, sentiment and tags, and inbound calls count as leads in Lead Feed when they match your definition.
Pricing
Inbound calls are billed from your wallet at your call rate, per started minute, with calls of 10 seconds or less free. The maximum call length you set on the number caps what one call can cost. See Wallet and pricing.
How to set it up
- 1
Buy a number
Rent a number from the pool in Manage Numbers; the Inbound page appears once you hold one.
- 2
Write the brief
Business knowledge, AI instructions or a saved purpose, language and the maximum call length.
- 3
Choose the conversation settings
Stick to one language or follow the caller; promise and place callbacks or not.
- 4
Switch on
The AI answers from the next call. Edit any time without interrupting it.
Go deeper in the docs
Every screen, setting and limit, in the documentation.
Frequently asked questions
Can the AI answer my existing phone number?
Inbound answering works on numbers you buy in MySA Business, which you can print on your website and ads. Calls to a number outside the platform are not answered by the AI.
Does it answer 24/7?
Yes, unless you set DND hours for inbound. Outside those hours every call to the number is answered by the AI.
Can it book appointments on an inbound call?
Yes, once Appointments is set up with your seats, services and hours. The AI checks free times, books the slot and the customer receives a WhatsApp confirmation.
Can it transfer the caller to my team?
Yes. With call transfer set up and enabled for inbound, the AI rings your support number, briefs your colleague and connects them to the caller.
Which language does it answer in?
The language you set on the number, or the caller's own language if you let the AI follow the caller. Hinglish is the default and 100+ languages are available.
What does an inbound call cost?
The same per-minute rate as your outbound calls, from your wallet, with calls of 10 seconds or less free. The maximum call length you set caps the cost of one call.
MySA for your industry
How Inbound Calls works in a real business, step by step.
From the blog
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